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Welcome
We help our customers grow their business relationships using innovative solutions.
Dynamic Crystal
Redefine corporate communication
Dynamics CRM
Optimize your customer relationships
Who We Are
CNX is a business partner specialized in CRM solutions and corporate communication.
Our Company
We are a company with over 7 years of experience, incorporated with private resources with offices in Bogotá, México City and São Paulo. We are one of the main CRM specialized business partners of Microsoft Latin America. We have Gold level Customer Relationship Management and Silver level Hosting competencies, and Microsoft named us Revelation Partner of the Year in 2010 and Service Partner of the Year in 2011.

We have staff trained and certified in the installation, customization, configuration, extension and administration of Microsoft Dynamics® CRM. We have experience in the implementation and support of Enterprise projects with this technology at an international level.

Our corporate communication and marketing solution, Dynamic Crystal, won the Destapa Futuro program and received seed capital from the Bavaria Foundation by being acknowledged as a high impact idea amongst 8,000 Colombian startup companies. Colciencias and Innpulsa acknowledged Dynamic Crystal as an innovative idea worthy of multiple incentives by the Colombian government to strengthen the business model and expand to Latin American markets.
Services
CNX offers multiple services and solutions based on Microsoft Dynamics® CRM.
Implementation
Our implementation processes are based on the Sure Step methodology, which promotes guidelines, documentation and the best practices for diagnostics, analysis, design, development, deployment and operation of Microsoft Dynamics® based solutions.

We specialize in streamline projects that allow a cyclical approach to the development of solutions. We offer our clients greater control over the final product by providing results in very short time periods.

We formally record every business requirement to ensure the compliance, quality and success of our implementations. We have the experience and the staff necessary to offer results in record times.

Our project management and solution structure teams are certified in the Sure Step methodology, and our implementation and support teams are certified in the installation, configuration, customization, extension and management of Microsoft Dynamics® CRM.

The following are the common stages of our solution implementation projects:
  • Preparation: planning, business process analysis and requirement definition
  • Execution: 30 day development cycles
  • Deployment: acceptance tests, training, production environment deployment and data migration
  • Operation: transition to support and going live
Consulting
We offer our clients an expert team in Microsoft Dynamics® CRM throughout all diagnostic, solution implementation and operation processes with this technology. We have vast experience in Enterprise implementations for different sectors, such as:
  • Health
  • Energy
  • Public services
  • Banking
  • Transportation
  • Telecommunications
  • Logistics
Our consulting services include the following areas:
  • Project planning and management
  • Infrastructure and installation
  • Business process analysis
  • Solution design
  • Good practices
  • Integration with other systems
  • Version update
  • Self-service portal construction
  • Extension construction
  • Impact analysis for modification
Support and Management
We offer remote or onsite support and administration services according to our clients’ needs. Our service model is based on the practices established in ITIL, allowing us to guarantee the quality in the service and the solution of incidents for our users.

We have client service agents trained and certified in the installation, configuration, customization and management of solutions based on Microsoft Dynamics® CRM. Our service managers and coordinators have wide experience and are certified in support services management and helpdesks.

The following are the service levels we offer our clients:
  • Level I: First contact with the user, basic service and troubleshooting regarding the use of the tool or lack of business process know-how.
  • Level II: Service for configuration, management and monitoring issues relating to the solution, including only data, but not modifications.
  • Level III: Solution of defects and implementation of business process improvements. Server management and service monitoring.
Hosting and Operation
We host our client's CRM solutions to reduce their operation and financial costs, ensuring their business continuity. We offer hosting services with state-of-the-art data centers focused on cloud computing with a dynamic and flexible supply of resources to cater for specific needs. We offer 99.9% guaranteed Service Level Agreements (SLA) in our data centers with geographically distributed locations operated by experts. Microsoft named us Revelation Partner for providing this type of services since 2009.

Our wide experience in the operation of CRM solutions and our personnel's high technical level allow us to offer the installation, configuration and operation of Microsoft Dynamics® CRM servers in the clients’ facilities. We offer remote or onsite operation services with Service Level Agreements defined with the client to ensure continuity without requiring the involvement of internal or company personnel committed to these tasks.
Training
We offer Microsoft Dynamics® CRM training services following the manufacturer's standards and focused on the certification courses available.

Our training courses are offered in our clients’ facilities or remotely according to the users' needs or geographic distribution. In addition to the tool's native functions, we offer training in specific solutions developed for each client, and we provide manuals for end users and administrators.

The topics covered in our training courses include the following:
  • Marketing automation
  • Sales automation
  • Service management
  • Service scheduling
  • Customization and configuration
  • Installation and administration
  • Sure Step methodology
Customers
These are some of the companies that trust CNX's services to operate their business.
Contact
You can find us in Colombia, Mexico, Brazil, on Twitter or by email.
Contáctenos
Bogotá, Colombia
Phone: +57 (1) 658-5917
Fax: +57 (1) 658-5858
Calle 113 # 7 - 21
Torre A / Oficina 1101
México D. F., México
Phone: +52 (55) 9171-1303
Fax: +52 (55) 9171-1899
Alfonso Nápoles Gándara No. 50, piso 4
Col. Peña Blanca Santa Fe
01210
Miami, USA
Phone: +1 (305) 629-3090
Waterford Business Park
5201 Blue Lagoon Drive
8th Floor & 9th Floor
33126
São Paulo, Brasil
Phone: +55 (11) 3443-7677
Fax: +55 (11) 3443-1401
Ave. Das Nações Unidas, 12.551
9th andar / floor
04578-000



@cnxco
@dynamiccyrstal

info@cnx.co
info@cnx.co
Bogotá: +57 (1) 658-5917
México D.F.: +52 (55) 9171-1303
Miami: +1 (305) 629-3090
São Paulo: +55 (11) 3443-7677